Your brand deserves to thrive in the digital economy of tomorrow.
At CLADYN Consulting, we believe clarity is essential to navigate digital transformation – especially when change can feel overwhelming and unmanageable.
That's why we craft clarity around the three challenges every change maker faces:
We help change makers and teams master digital transformation by:
Tobias is a former PhD geoscientist turned Digital Strategist and Change Manager.
In 2024, he founded theclarityforge.com and Cladyn Consulting to share his signature CF6 framework with digital change managers who want to drive change initiatives with impact.
His work experience spans diverse industries, ranging from SMEs and academia to multinational corporations and government organizations on four continents. Tobias's professional engagements cover short-term project management and consulting work as well as multi-year contracts, where he helped teams of 5-200 people navigate digital transformation projects.
Tobias is:
He acquired both a bachelor’s and master’s degree in geosciences from one of Germany’s most prestigious Universities. His PhD degree was awarded in 2019 by Monash University (Melbourne, Australia).
Customers expect digital and self-service solutions from public administrations.
I established the FrontDesk system for online appointment management and the Biometric Solutions document collection box so that my latest government clients can offer a range of online services for citizens.
Thanks to the online appointment solution, on-site customer waiting times were reduced to ZERO. With the automated document collection box, pickup of important documents is now available outside of regular opening hours .
Employees of a government client required in-depth online training for a new Content Management System (CMS)
I established a comprehensive online training concept featuring a 20-part video course. Key functions of the CMS software are presented in 5-15 minutes long videos while complementary manuals and FAQs were made available in the client's intranet.
The online training reduced my client's expenses for on-site training by 30.000 Euros within three years.
A digitalization strategy is essential to drive change processes with lasting impact.
I crafted a comprehensive digitalization strategy for clients serving more than 10.000 customers. The strategy focuses on optimizing the three pillars of hardware, software, and workflows to positively affect employee satisfaction and customer service.
Today, the client bases its decisions on this strategy paper. Tangible results include customer service improvements (e.g., online booking system) as well as a Content Management System for electronic filing of documents.
Inefficient workflows don't just lead to shortfalls in customer service. They are a main cause for employee dissatisfaction.
I regularly analyze existing workflows and propose steps for process optimization. This way, I enable individuals and departments to streamline their processes.
Example: Digitalization of an appointment booking process has led to a 50 % decrease in phone calls. Customer waiting times could be reduced by more than 75% in 2022.
Frequent employee turnover, high rates of absence, lack of goals, and unclear communication are typical challenges organizations with a "traditional" mindset are faced with.
Strategy consulting, video training courses, and workflow optimization - No matter the project, my work always takes into the account the BIG PICTURE. I look at all the "moving parts" when I consult with organizational leadership to trigger change processes.
Today, successful change management on an organizational level must focus on people. As such, it's paramount for organizations to enable purpose-driven leadership and understand human behavior.
A client used severly outdated hardware components during the COVID pandemic. Frequent service requests led to excessive workload for the IT team and remote work was largely impossible.
I led the change project to upgrade 50+ workstations to standardized digital workspaces - from the ideation phase to putting hardware on desks.
IT service requests have dropped by over 85 % thanks to modern standardized equipment. Today, the entire workforce is able to follow a clean-desk policy, work remotely, and communicate using digital means.